Contract Introduction
1.1 This contract is between you, the individual who attends the therapy session with the therapist, as the client, and IB5 Limited trading as Tracey Brittain Therapy. It outlines the terms and conditions for the therapeutic services provided. Please review this document carefully.

1.2 If you are requesting therapy for a child, you acknowledge that this constitutes appropriate consent for the therapeutic process.

1.3 If you are an adult, couple, or a parent requesting therapy for a child, this contract applies to you.

1.4 By agreeing to this contract, you accept and agree that Tracey Brittain operates within the ethical guidelines of the BACP, UKCP, and EMDR Association.

 

Assessment
2.1 The initial assessment consultation aims to investigate the key cognitive issues and identify the best therapeutic techniques to be used in the therapeutic process.

2.2 The assessment sessions provide an opportunity to determine whether a shared understanding of your difficulties can be established in a manner that feels meaningful to you. You are not obligated to continue therapy beyond the assessment period. If I believe that a different specialist may better assist you, I may suggest a referral to another practitioner.

2.3 If you have any concerns about the therapy process, please discuss them with me. If either party feels that we are not well-suited for ongoing sessions, the cost of the initial session will be waived as part of the guarantee provided by Tracey Brittain Therapy, provided that you contact the admin team on the day of the session. Please note, if you have previously used this guarantee, it may not be available again.

 

Regularity of Sessions
3.1 Once therapy is agreed upon, sessions will be scheduled weekly, with each session lasting 50 minutes. Sessions are arranged either by me or through the online booking system run by Cliniko.

3.2 If an appointment is not scheduled after 30 days, this will be considered a break in the therapeutic process made by the client.

Cancellation Policy and Planned Breaks
4.1 If you need to cancel a session, please use the cancellation link provided in all appointment-related emails. Sessions can be cancelled with 48 hours' notice. Failure to cancel within this timeframe or non-attendance will result in a charge for the full fee. Any missed sessions may lead to the forfeiture of your regular slot, and resuming therapy will depend on availability.

4.2 Please discuss any future absences or breaks in therapy with me during a session. If possible, I may be able to offer an alternative slot to accommodate your needs.

4.3 Ad hoc sessions are typically reserved for reviewing progress after a course of therapy. Therapy generally occurs weekly. My availability for additional flexibility is limited due to a full schedule with regular clients.

 

Communication
5.1 If you need to cancel or reschedule, please use the cancellation link sent in all emails regarding your appointments. Note that I am not an emergency service and cannot guarantee that I will notice or respond to communications regarding urgent or emergency situations that could cause harm or death.

 

Payment
6.1 Payment for sessions must be made immediately after the session has been completed. Stripe, Xero, and Cliniko may hold your card details for future payments. GoCardless and Stripe may also hold your data. Interest may be applied daily for late fees, and a £30 administrative fee will be added to chase late payment fees.

6.2 You are responsible for ensuring that the email address used for correspondence and bookings is active and checked regularly. By using this email, you agree that any correspondence sent to this address is legally binding, and you are responsible for any fees related to appointments.

 

Therapist Absences
7.1 I will provide as much notice as possible regarding my holidays and any unforeseen absences, which will be kept to a minimum. You will not be charged for my absences.

Arrival and Late Attendance
8.1 Please arrive at the exact appointment time. If you have a child in therapy and are late to pick them up, you may be liable for an additional session. Unfortunately, I cannot make up time for late arrivals.

 

Safety
9.1 To ensure the effectiveness of therapy, please do not arrive under the influence of alcohol or non-prescribed drugs. If I have reason to believe this is the case, I may end or not commence the session.

9.2 Therapy may evoke strong emotions, and in rare instances where these emotions become unmanageable, I may end the session early.

9.3 If there are concerns regarding your safety or the safety of others, including myself, I may need to inform other agencies. Please refer to section 11, Confidentiality.

9.4 I do not offer emergency support and cannot guarantee my availability. If you are in danger, please contact emergency services, your GP, or the Samaritans, and discuss this with me in our next session.

 

Ending Therapy
10.1 Therapy is not a "quick fix," and you are expected to share responsibility for your progress. If you feel therapy is no longer beneficial or meaningful, please discuss this with me.

10.2 If either party decides it is time to end therapy, we will discuss how to conclude the therapeutic relationship. Please provide as much notice as possible if you decide to terminate therapy.

10.3 If I need to discontinue therapy and you wish to be referred to another therapist within Tracey Brittain Therapy, I will respect your decision. I will maintain responsibility for your records until they are securely disposed of, as per professional and legal requirements.

 

Confidentiality
11.1 All sessions are conditionally confidential. However, I am legally obliged to:

Inform appropriate agencies if I perceive you are a danger to yourself or others.

Share information if required by a court order or by law.

Disclose information for the prevention, detection, or prosecution of a crime.

 

Extra Work Undertaken
12.1 If you request reports or letters, my time spent preparing such documents will be charged at my hourly rate. Please inform me in advance if you require professional documentation or if therapy is related to a legal claim.

12.2 No therapist at the practice will provide therapy session notes.

12.3 A therapist is happy to talk to external professionals; however, this may be chargeable and the client’s permission will need to be sought.

12.4 I am happy to provide a report to any external party; however, this may be chargeable and will require the permission of the client involved. Reports cannot be written if the client has not attended therapy recently and will require the completion of more than one session with a therapist from Tracey Brittain Therapy before being issued.

 

Contract
13.1 The contract is between you and IB5 Limited trading as Tracey Brittain Therapy. Tracey Brittain is not liable for any advice or treatment provided.

Insurance
14.1 As an independent practitioner, I hold professional indemnity insurance.